
Looking for more? Reach out for wholesale pricing, quantities & lead times. We can accommodate hundreds or tens or thousands!
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frequently asked questions
How quickly will my order arrive?
Ordering Monday – Friday before 2pm? Delivery will be next day.
Ordering Monday – Friday after 2pm? Delivery will be in 2 days.
Ordering Saturday before 11am? Delivery will be Sunday.
Ordering Saturday after 11am or Sunday? Delivery will be Monday.
Please note next-day delivery isn’t 100% guaranteed, and some remote/exception postcodes can take 2 days.
Do you deliver on weekends or bank holidays?
The couriers we use deliver on Saturdays and Sundays however most couriers do not delivery over bank holidays. Please plan in advance if you're ordering over this period to avoid disappointment!
Which couriers do you use and how do I track my parcel?
Your delivery service and tracking details are provided once your order is dispatched. Use the delivery page for links on where to track your order.
Do you ship outside the UK?
Please contact us for delivery outside the UK
Your site says out of stock, is it coming back in stock?
Yes! We're working hard to meet demand. Please contact us for a restock date
My item arrived damaged / faulty, what do I do?
Please contact us! We can help you with a refund or replacement without always needing to return.
Can I return items if I changed my mind?
Yes—there’s a 30-day return window from receiving your item. Please contact us or request a return.
Who pays for returns?
Remorse returns are covered by the buyer. Please contact us for all other return reasons.
How long do refunds take?
Returns are processed within 14 working days from the date the parcel is delivered back.
Are your products recyclable?
Yes - your local rules apply. Please check our recycling page.
What does "Biodegradable" mean for your products?
Our biodegradable glasses use a base plastic with a biodegradable additive designed to help microbes break the plastic down in compost/landfill environments. The site notes testing showing a baseline biodegradation of 60% in one year (depending on conditions).
Can I get a VAT receipt?
Yes! Please click here to request a VAT invoice.
Do you offer wholesale or bulk orders?
Yes! Please click here to request a wholesale or bulk order.